Privacy Policy
Effective Date: June 17, 2026
Welcome to Meditest Healthcare PVT. LTD. (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal and medical information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our diagnostic services.
Information We Collect
We may collect the following types of information when you interact with us through our website, WhatsApp, phone calls, or at our laboratory:
Personal Information: Name, age, gender, address, email address, and mobile number (+91 8768506361).
Medical Information: Doctor’s prescriptions, health queries, test requirements, and diagnostic reports.
Technical Information: When you visit our website, we may automatically collect technical data such as your IP address, browser type, and device information to improve user experience.
How We Use Your Information
We use the collected information strictly for healthcare and operational purposes, including:
To process your diagnostic test bookings and home sample collection requests.
To deliver accurate medical reports to you digitally (via email or WhatsApp) or physically.
To communicate with you regarding appointments, test results, estimates, or service updates.
To improve our website functionality and customer service.
To comply with medical guidelines and legal obligations.
Data Security & Confidentiality
As an NABL-accredited laboratory, we adhere to the highest standards of medical confidentiality. We implement robust security measures to protect your personal and medical data against unauthorized access, alteration, disclosure, or destruction. Your test reports are kept strictly confidential and are shared only with you and your authorized healthcare provider.
Sharing of Information
We deeply respect your privacy. We do not sell, rent, or trade your personal or medical information to any third parties. Your data may only be shared under the following circumstances:
With our trusted medical staff and phlebotomists who require the information to provide services to you.
When required by law, court order, or government regulation.
Cookies
Our website may use “cookies” to enhance your browsing experience, analyze site traffic, and understand user behavior. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain site features (such as price calculators).
Your Rights
You have the right to:
Request access to your personal data and test reports.
Ask us to correct or update any inaccurate information.
Request the deletion of your personal data from our systems, subject to legal and medical record-retention obligations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised “Effective Date.”